Kind UX Product Designer
Multiple positions available
About Koru Kids
Koru Kids is building the world’s best childcare service, starting in London. We’re making it easier and more affordable for families to access high quality childcare. If you want the opportunity to do irreplaceable work on a unique problem alongside people that will challenge, inspire & scare you; keep reading.
About the team
We have a radically transparent and kind team culture. To say people at Koru Kids are passionate about our mission is not PR bull, we all very much care about helping parents reintegrate into the workplace (especially mums) and about improving the face of child development. We’re committed to working with integrity, doing the right thing and building a company we are truly proud of. We’re growing super fast but we also want to make sure that we are building a company on really solid foundations.
About the role
We’re looking for someone with a strong background in UX/Product Design with some Product Ownership or Product Management experience/interest, who can help us discover which problems to solve, and then design solutions to those problems.
Instead of an endless product roadmap, we run short development cycles to test assumptions and make smart decisions quickly. You’ll work closely with engineers and operations to find and build creative solutions for business problems and make sure we’re delivering the most value to our customers. We all want to create a compelling and beautiful experience, but we all favour progress over perfection.
The sorts of problems you’ll be tasked with solving are:
- How do we help families and nannies communicate better
- How do we ensure we’re making perfect family/nanny matches (like digital dating matching algorithms)
- What’s the best way to profoundly impact the well-being of all families
We hope you’ll agree, these aren’t your run-of-the mill tech problems.
You're a very strong critical thinker who can rationally prioritise which problems to solve as well as discover how to solve them. You consistently put both users and data before your ego. You have lots to teach others about the value of design, and are equally willing to learn from those around you. You welcome and give honest feedback, especially when it’s hard to do. You’ll seek to create incredibly useful & engaging experiences, and will know how to balance perfection with progress & learning.
Must have skills:
- Extremely good critical thinking
- You love working with numbers and data. Excel is your friend. We love people who love analysis
- High level of creativity and problem solving skills
- Ability to reason by first principles
- Excellent written communication
- Emotional intelligence
- An analytical mind that uses empirical data as well as opinions to back up your arguments and fight your cause
- Very good verbal reasoning
- The ability to do more with less. The desire to look for simpler but better solutions.
Must have knowledge/experience:
- Experience with, and a passion for user-centred design
- You'll be expected to work as your teams Product Manager so some interest or experience working as a startup founder, product manager or owner, is crucial. To be clear, you don't need to have Product Owner on your CV but you should have some strong opinions (loosely held) about what great product management looks like.
- An understanding of the pros and cons of Lean
- Experience with testing and analysis of users (both qualitative and quantitative) in order to gain insight and inform design
- Experience working in an Agile/Lean environment with rapid prototyping and iterative development
- Opinions on what makes for good/bad research for a given problem
Must have behaviours:
- Authenticity. We want you to be you, not the “work” version of you
- You must be nice
- A level of expertise that excites and scares us together with the desire to share your expertise
- The confidence to influence, share and collaborate early on in the design process
- A brobdingnagian passion & belief in your own ideas but the humility to recognise when you’re wrong
- You’re a Manager of One
If we had to sum it up in three words, they’d be “Smart, Kind, Creative”.
What you’ll be asked to do:
- Prioritise your own backlog and product roadmap based on OKRs, strategy and insight. This means not just figuring out how to to solve the problem, but identifying which problem to solve
- Deliver outstanding user experiences
- Determine “what problems should we attempt to solve next” with good rationale behind your answers
- Conduct design reviews of the team’s output
- Design digital experiences from the problem out
- Run research to test ideas, problems, design and gather qual and quant insight.
- Be the voice of the user across the company
- Clearly and concisely present various stages of interface design development to the rest of the company
- Contribute and build towards the overall happiness of the team
- Design journeys, services and experiences; not just pages, screens and components
- Extol the virtues of Lean UX throughout the entire business
- Ideate, sketch, wireframe, prototype, design and sometimes build your solutions
How you will be measured:
Ultimately, it comes down to two things, in order of importance:
- Your impact on your OKRs
- Your contribution to Koru Kids culture
Competitive salary (£60-85k) and generous share options (0.1% - 1%). Very flexible working (including remote). Highly subsidised childcare (a Koru Kids nanny for half price).
We work from a beautiful co-working space near Old St in central London. The office has showers, bike storage, free snacks and drinks, and a programme of social events.